A frustrated educator warns that AP Chem Solutions imposes severe hardware restrictions, blocking use on widely used devices like Chromebooks, iPads, and Samsung products. Customer service responses were described as unprofessional and dismissive, with a sales representative refusing a refund and blaming the educator for not anticipating compatibility issues. The company’s checkout system also malfunctioned, processing duplicate charges despite attempts to correct the error, and its own resolution efforts were reportedly unhelpful. After PayPal intervened to resolve the financial dispute, the educator strongly advises avoiding the company due to technical limitations and poor service.
As an educator, I highly recommend staying away from AP Chem Solutions. This product features extremely restrictive software that does not function on common classroom and personal hardware like Chromebooks, iPads, or Samsung devices. When I reached out to customer service regarding these major compatibility roadblocks, the sales representative was unprofessional, rude, and dismissive, stating I "should have known" and refusing a refund. [1] To make matters worse, their checkout system is deeply flawed. I initially tried to purchase using my personal email but received a rapid error message. I then bought it using my school email—only to find out they had processed both transactions and charged me twice. When I disputed the accidental double charge, the sales rep sent an incredibly unprofessional email. Thankfully, PayPal stepped in to help resolve the financial dispute, but the company itself offered zero support. Save your time, school budget, and sanity—keep away from this company! [1] submitted by /u/Certain_Marsupial843 [link] [comments]
